Check my review
Check my review
  • Review removal investigations

Got a bad review? Leave the investigation to us.

We remove Airbnb and Google reviews, identify potential policy violations and handle the removal process for you.
Check my review — free

90%

historical success rate*

*Based on our previous cases; results vary and final decisions are made by the platform.

Case intake

Secure review upload

  • Encrypted & confidential
Phone Number *
Your email *
How Many Reviews Do You Have?
Tell us what happened
No upfront payment. Nothing is submitted to the platform without your approval.

Our Proven Review Removal Results

A policy-based approach backed by investigation, evidence, and careful case handling.

550+

Reviews Removed

90%

Historical Success Rate*

24–72 Hours

Typical Initial Case Review

How it works

A seven-step investigation, handled end to end.

Customers do not need to know which policy was broken. We investigate that for them.
01

Send us the review

A link or a screenshot is enough to open the file.

02

Tell us what happened

Your side of the booking, in your own words.

03

We investigate

We pull the circumstances and evidence together.

04

We identify potential policy violations

You never have to know which rule was broken.

05

We prepare and submit the case

A formal record, filed with the platform.

06

We handle follow-up

We press the case until a decision is reached.

07

If approved, the review is removed

The platform makes the final call on every case.

Airbnb
Booking evidence
Investigate the complete circumstances, including messages, booking information, complaints, refund requests, review timing and other relevant evidence. Some cases may require appropriate Airbnb account access.
Google
Content integrity
Investigate reviews for potential violations including fake or spam content, conflicts of interest, manipulation, incentivised reviews, extortion and other prohibited content.
Pricing

Pay only for reviews that are removed.

Individual case

$100

per successfully removed review

No upfront payment. If the review is not removed, you pay $0.
Start a case
Airbnb monthly

$500 /month

up to 6 successful removals

For companies with at least 10 potentially problematic reviews per month.
Choose monthly

$1,000 /month

up to 12 successful removals

For companies with at least 18 potentially problematic reviews per month.
Higher volume

Custom

built to your removal volume

Higher-volume companies can request a custom plan scaled to their portfolio.
Start a case
Why us

We Know Airbnb’s Review Policies Inside and Out

With years of experience working with Airbnb policies, we carefully review guest feedback to identify reviews that may violate Airbnb’s guidelines.

When we find a policy violation, we can help you present the case to Airbnb and request that the review be removed through the proper process.

Our approach is designed to protect your account and avoid unnecessary risk. In many cases, the review can be handled directly through Airbnb’s support and review systems without needing to speak with a support agent.

As Airbnb increasingly uses AI and automated systems to assess review-policy violations, knowing what to look for and how to present the case correctly can make a significant difference.

  • Investigate
  • Analyse
  • Identify
  • Build case
  • Submit
  • Follow up
Success

90% historical success rate*

Case studies from previous investigations, showing the platform’s own removal confirmations.
Airbnb · retaliatory review. Removed after we documented the refund dispute and review timing.
Google · prohibited content. Removed after we evidenced harassment and abusive language.
*Based on our previous cases; results vary and final decisions are made by the platform. We do not claim that every negative review can be removed.

What Our Clients Say

Real experiences from clients who trusted us to investigate their problematic reviews.
“The team made the entire process simple. They investigated the review, identified the potential policy issue, and handled the case professionally from start to finish.”
James Anderson
Airbnb Host
“I didn’t know why the review could be challenged, but they investigated the situation and explained everything clearly. Very professional service.”
Michael Roberts
Property Manager
“The investigation was thorough, communication was excellent, and the entire process was handled professionally. I always knew what was happening with my case.”
Daniel Wilson
Business Owner

FAQ About Airbnb & Google Review Removal

Get clear answers about review investigations, policy violations, and the removal process.
What Are Airbnb & Google Review Removal Services?

We investigate reviews to determine whether they may violate the platform’s policies. If we identify a potential violation, we help prepare and submit the case through the appropriate process.

We investigate reviews that may involve policy violations such as retaliation, fake or spam content, conflicts of interest, manipulation, incentivised reviews, extortion, privacy concerns, or other prohibited content.
No. That’s our job. You simply send us the review and explain what happened. We investigate the circumstances and identify potential policy issues.
No. Final decisions are always made by Airbnb or Google. We do not guarantee removal. We investigate the case and build the strongest policy-based submission possible.
For an individual case, you pay $100 per successfully removed review. There is no upfront payment. If the review is not removed, you pay $0.
The timeframe depends on the platform, case, evidence, and response time. We handle the investigation, submission, and follow-up throughout the process.
The timeframe depends on the platform, case, evidence, and response time. We handle the investigation, submission, and follow-up throughout the process.
Simply provide the review, the relevant link or listing information, your contact details, and an explanation of what happened. We’ll take it from there.

Got a review you want us to investigate?

You don’t need to know what’s wrong with it. Send it to us. We’ll investigate.
  • Encrypted upload, kept confidential.
  • A plain-language verdict — no jargon.
  • Nothing is submitted without your approval.

Case intake

Secure review upload

  • Encrypted & confidential
Phone Number *
Your email *
How Many Reviews Do You Have?
Tell us what happened
No upfront payment. Nothing is submitted to the platform without your approval.
Veritas Review Intelligence · Review removal investigations
We do not guarantee that any review will be removed. Final decisions are made by the platforms.
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